Text Messaging and Opt-in Policy

How do we advise our customers regarding SMS

Our clients share our desire for respectful and clear communications with applicants and customers.

We require our clients to operate under strict opt-in terms. While each customer can implement different policies, we typically advise the following practices:

  • Number of messages can vary by account.
  • Require applicants to attest their ownership rights or permission to use the number prior yo use.
  • Remind applicants that message and data rates may apply.
  • Follow industry-standard unsubscription and opt-out procedures.
  • Provide convenient ways to ask for help.
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