Our clients share our desire for respectful and clear communications with applicants and customers.
We require our clients to operate under strict opt-in terms. While each customer can implement different policies, we typically advise the following practices:
- Number of messages can vary by account, with disclosure of average or expected number of messages.
- Require applicants to attest their ownership rights or permission to use the number prior yo use.
- Require clients to include comprehensive Terms of Use and Privacy disclosures.
- Remind applicants that message and data rates may apply.
- Remind applicants about the
HELPandSTOPindustry practices in SMS. - Follow industry-standard unsubscription and opt-out procedures including clear instructions.
- Provide convenient ways to ask for help, including contact information for their customer care organizaton.